Processing Times
Our dispatch team operates Monday to Friday, excluding public holidays.
- Express orders placed before 12:00 PM AEST are shipped the same day.
- During peak holiday periods, please allow an additional 1–2 days for processing.
Shipping Rates by Region
Australia
Complimentary shipping on $200 orders
| Delivery Option | Delivery Time | Cost |
|---|---|---|
| Express | 1–3 business days | $15 AUD (Free over $200 AUD) |
All Australian orders are shipped via Australia Post Express with tracking.
USA & Canada
Free Standard shipping on orders of $160 USD or more
| Delivery Option | Delivery Time | Cost |
|---|---|---|
| Standard | 7–11 business days | $17 USD (Free on orders of $160 USD or more) |
| Express | 5–7 business days | $29 USD |
- All orders are shipped from Melbourne, Australia.
- United States: Applicable US import duties are incorporated into our product pricing and handled as part of our shipping process. We do not charge a separate import tariff at checkout.
- Canada: Local duties, taxes and/or import fees are not included and may be collected by Canadian customs authorities or the delivery carrier upon arrival.
- Signature requirements vary depending on the shipping service and destination. A signature may be required upon delivery.
- Delivery times are estimates and may vary due to customs processing, local conditions or carrier delays.
Rest of the World
Complimentary shipping on €120 orders
| Delivery Option | Delivery Time | Cost |
| Standard | 10–14 business days | €20 EUR (Free over €120 EUR) |
| Express | 5–7 business days | €30 EUR |
- All international orders are shipped from Melbourne, Australia.
- Duties & taxes are NOT included and may be charged by your country upon arrival.
- Deliveries require a signature upon arrival.
Additional Information
- All items purchased from our website are made pursuant to a shipment contract. As we have no control over the services offered by the carrier, the risk of loss and title for such items pass to you upon delivery to the carrier.
- Duties & Taxes: Except where expressly stated otherwise above, international shipping charges do not include destination-country duties or taxes. Any such charges are the responsibility of the recipient. Applicable US import duties are handled as described in the USA & Canada section.
- Tracking & Signature Requirements: Shipments include tracking where supported by the selected service. Signature requirements vary depending on the shipping service and destination.
For further inquiries, please contact our customer service team.